Overall easy process to rent- website glitches forced me to opt for more expensive unit in beginning. Unit is what i expected, lock provided with one time fee.

After few weeks no luck having the right storage. Luck then happened after re calling almost a month later. Staff and all were great and even helped me get off ... Read More

After few weeks no luck having the right storage. Luck then happened after re calling almost a month later. Staff and all were great and even helped me get off the premises dropping a vehicle off that had to get in asap as best could and they helped me get out and likely mb one more round being don't got help as most folks typically would but that's just been my life long luck. But greatfull for this facility. The unit was perfect but absolute the height was shocking yet un usefully but I'm not complaining. At least I am fortunate to get things out of my sold home or likely loose it. So thanks again for this business helping me out during these sad and trying times

I’ve been a customer for more than a year, the rental process is simple on line or through the office. Employees reach out via phone call initially to finali... Read More

I’ve been a customer for more than a year, the rental process is simple on line or through the office. Employees reach out via phone call initially to finalize things and are easy to get a hold of. I’m glad to do automatic payments but don’t have to. My unit has been dry. I’ve been pleased overall. I gave 4 stars instead of 5 because I feel storage units are expensive, however, their rates seem to be similar to other places I’ve checked so not unexpected.

I was able to drive up and get the storage unit even after the office had closed. The online process was tedious and frustrating but I did end up with a unit af... Read More

I was able to drive up and get the storage unit even after the office had closed. The online process was tedious and frustrating but I did end up with a unit after a bit of a struggle. A lock was provided so very convenient. A safe secure unit!

Kiara was such a great help with us renting a storage unit. You don't get really good service these days. Excellent service we walked out of there very pleased.

Kiara was real professional, and assisted me with everything I needed to get into my unit right away. Love top of the line customer service and she’s got it!

This place was great . The only issue I didn't agree with was the excessive calls pertaining to payment when payment was late. Other then that I would rent from... Read More

This place was great . The only issue I didn't agree with was the excessive calls pertaining to payment when payment was late. Other then that I would rent from them again! Thank you!

The process to rent a unit was quick and easy. I stopped at their office and was out of there within 10-15 minutes. Everything was clearly explained. No hassles... Read More

The process to rent a unit was quick and easy. I stopped at their office and was out of there within 10-15 minutes. Everything was clearly explained. No hassles.

Great experience with Kwik-Stor Self Storage Ephrata Pa. Needed space for storaging items from my parents after mom passed until I had a chance and was ready to... Read More

Great experience with Kwik-Stor Self Storage Ephrata Pa. Needed space for storaging items from my parents after mom passed until I had a chance and was ready to deal with it. Staff always pleasant and answered questions when I had them. Definitely recommend them if you have a storage need for a very small unit to much larger until. Thanks again. I really appreciate that I had a storage rental place close to home.

I have not moved into my unit yet, but I must say that the initial process of booking the unit was made easier because of the help, kindness and professionalism... Read More

I have not moved into my unit yet, but I must say that the initial process of booking the unit was made easier because of the help, kindness and professionalism of Manager Sara! Thank you and I highly recommend!

The place is very professional. It's very nice. It's very kept clean. The people up at the front counter were very nice and polite. They also helped us out on e... Read More

The place is very professional. It's very nice. It's very kept clean. The people up at the front counter were very nice and polite. They also helped us out on everything that we needed and showing us the unit and stuff. Also, I would recommend this place to anybody that wants to store their stuff......

Just rented a storage area and Sara and Stan were great to work with. Sara could answer all my questions and made me feel that I had made the best choice in fac... Read More

Just rented a storage area and Sara and Stan were great to work with. Sara could answer all my questions and made me feel that I had made the best choice in facilities. Thank you !

Sarah was very helpful and inviting as I entered the office. It was nice to return to the Kwik-Stor Family and be able to receive a clean, sizable unit ready to... Read More

Sarah was very helpful and inviting as I entered the office. It was nice to return to the Kwik-Stor Family and be able to receive a clean, sizable unit ready to fill again at an affordable price. Thank you Team!

Sarah was very helpful and inviting as I entered the office. It was nice to return to the Kwik-Stor Family and be able to receive a clean, sizable unit ready to... Read More

Sarah was very helpful and inviting as I entered the office. It was nice to return to the Kwik-Stor Family and be able to receive a clean, sizable unit ready to fill again at an affordable price. Thank you Team!

Third time I've used this facility and the prices are in line with their competitors. The units are clean and secure, and the staff is easy to work with, effici... Read More

Third time I've used this facility and the prices are in line with their competitors. The units are clean and secure, and the staff is easy to work with, efficient, and very helpful. I had the pleasure of working with Sarah and I was in and out in 20 minutes!

I have used Kwik-Stor twice. Both times were inside units. I never had any problems and it's always clean. It was an easy process to rent units and the people w... Read More

I have used Kwik-Stor twice. Both times were inside units. I never had any problems and it's always clean. It was an easy process to rent units and the people who work there have always been helpful and friendly.

Never had an issue with them and questions are always answered in a timely fashion. Facilities are clean and I never feel unsafe when I'm there alone. I would h... Read More

Never had an issue with them and questions are always answered in a timely fashion. Facilities are clean and I never feel unsafe when I'm there alone. I would highly recommend this place to anyone.

I was helped by a wonderful young woman named Sara and she was absolutely wonderful! She took her time with me and was beyond kind and patient with me! Wonderfu... Read More

I was helped by a wonderful young woman named Sara and she was absolutely wonderful! She took her time with me and was beyond kind and patient with me! Wonderful experience! Thank you Sara!

Renting a unit was such an easy process. The manager called me and walked me through the entire process and explained everything. There was a special going on w... Read More

Renting a unit was such an easy process. The manager called me and walked me through the entire process and explained everything. There was a special going on when I completed my rental so that was a plus. Unit was clean and easily accessible. I went at night to see if the lighting was good and it’s great. Love the secured gate with a personal code. There’s an app as well to help me keep track of everything. Overall great experience.

Great place to store your things. Clean units, friendly staff. This is my second time renting a unit from Kwik Store. I passed up a place that was less just bec... Read More

Great place to store your things. Clean units, friendly staff. This is my second time renting a unit from Kwik Store. I passed up a place that was less just because of the great experience I had the first time. Will always use Kwik Store for whatever I need in way of storage.

The woman I had spoken with was extremely polite , definitely new what she was doing she had answers to all of my questions . They offered me a very generou... Read More

The woman I had spoken with was extremely polite , definitely new what she was doing she had answers to all of my questions . They offered me a very generous discount . Will definitely use ” kwik “Self Storage services in the future. Very knowledgeable ! Very professional! Grate customer service!

I thought I had just missed the closing hours to rent a unit before Christmas, I had planned to store some things to make the holidays easier plus my every day ... Read More

I thought I had just missed the closing hours to rent a unit before Christmas, I had planned to store some things to make the holidays easier plus my every day life. I went online and was able to rent a unit online, posting said by the next business day we could move stuff in, I figured it was my best option. Took care of all the signatures online, couple minutes later I got an email confirmation stating we could move things in that day and there was already a lock waiting for us. I was extremely happy with the process we went through and how easy everything was! Definitely recommend!!

Very easy to get signed up and moved in. Managed almost all admin tasks online, no hassle. Prompt and friendly staff interactions. Clean units. Couldn't ask for... Read More

Very easy to get signed up and moved in. Managed almost all admin tasks online, no hassle. Prompt and friendly staff interactions. Clean units. Couldn't ask for much more.

Prices are a little high & feel insurance should be my choice but women I've spoken with in the office - truly appreciated the extra time & willingness to assis... Read More

Prices are a little high & feel insurance should be my choice but women I've spoken with in the office - truly appreciated the extra time & willingness to assist me. Great customer service!

I haven't actually been to the storage facility yet but I have spoken with two of the girls that work in the office and must say they were both very helpful ver... Read More

I haven't actually been to the storage facility yet but I have spoken with two of the girls that work in the office and must say they were both very helpful very polite and very pleasant to deal with. Since my initial review I've been to the facility and cannot say enough good things about it. At one point my husband forgot to slide the lick on our unit and the facility called us to let us know as they noticed it when they were doing checks on the storage units.

I will definitely use this storage company again in the future. Anytime I had a question or concern. The response from the office was quick and thorough. I woul... Read More

I will definitely use this storage company again in the future. Anytime I had a question or concern. The response from the office was quick and thorough. I would highly recommend Kwik-Stor Self-Storage If you need to store your items, short term or long-term.

Hands down one of the best places to store with. Between the helpful and friendly staff, and the absolute security of knowing my stuff was safe... I was a happy... Read More

Hands down one of the best places to store with. Between the helpful and friendly staff, and the absolute security of knowing my stuff was safe... I was a happy customer. I will definitely be using their services again.

Just got a large unit. Clean, easily accessible and they made the process really easy. Price does go up over time, which is nonsense, but still a good option. L... Read More

Just got a large unit. Clean, easily accessible and they made the process really easy. Price does go up over time, which is nonsense, but still a good option. Lock provided (extra $15), but is great and I didn’t have to go buy one. A nice touch.

Professional and friendly staff! It is very easy to get signed up for a unit as well as the prices being very competitive compared too other local competitors. ... Read More

Professional and friendly staff! It is very easy to get signed up for a unit as well as the prices being very competitive compared too other local competitors. The property is clean and well secured I have no complaints! Makes for moving out of my apartment in Ephrata much less stressful!

I had a great experience at Kwik-Stor Self-Storage. The whole process was quick and easy! We were able to easily tour and rent a unit today. Kiara was great and... Read More

I had a great experience at Kwik-Stor Self-Storage. The whole process was quick and easy! We were able to easily tour and rent a unit today. Kiara was great and incredibly helpful! If you’re looking for a convenient and hassle-free storage unit WITH great customer service, Kwik-Stor is the place to go! I would definitely recommend!!!

One of the easiest experiences I’ve ever had! I’ve never needed a storage unit before so I was a little unsure how it worked. The employees were super hel... Read More

One of the easiest experiences I’ve ever had! I’ve never needed a storage unit before so I was a little unsure how it worked. The employees were super helpful and explained everything very well. Will definitely use this same facility if I ever need another unit in the future.

I want to start off by saying that customer service was more than excellent everything was explained properly and in detail, it was sure a professional and frie... Read More

I want to start off by saying that customer service was more than excellent everything was explained properly and in detail, it was sure a professional and friendly place of business very clean facility, and they also follow up with me three days later to let me know. I still had availability for a storage unit couldn’t ask for better service. I recommend kwik-storage to anyone who needs a storage space

Kiara was very helpful, answered all my questions and let me look at the unit prior to renting. It was an overall good experience, Kiara and the other office st... Read More

Kiara was very helpful, answered all my questions and let me look at the unit prior to renting. It was an overall good experience, Kiara and the other office staff were funny and made me feel comfortable. Also the maintenance man who took to to look at the unit was very friendly and funny as well. It is more than I wanted to pay but the place is clean, maintained, gated and has an on site office.

I haven't actually been to the storage facility yet but I have spoken with two of the girls that work in the office and must say they were both very helpful ver... Read More

I haven't actually been to the storage facility yet but I have spoken with two of the girls that work in the office and must say they were both very helpful very polite and very pleasant to deal with.

Very quick and easy to get a storage space and had lots of sizes to choose from. Friendly and informative staff and over all a pleasant experience Highly recomm... Read More

Very quick and easy to get a storage space and had lots of sizes to choose from. Friendly and informative staff and over all a pleasant experience Highly recommended

First off when I entered the facility I struggled to get it in because it asked me for a Gate entrance and then a passcode so the next day I contacted the stora... Read More

First off when I entered the facility I struggled to get it in because it asked me for a Gate entrance and then a passcode so the next day I contacted the storage unit facility she told me the passcode. Now I am able to enter the facility. 24 hours is great because if I need to do something I can do it.

7/26/2023 After struggling to find a place with reasonable rates & space, I finally found one, right on time, close to home! It helped so much that both associa... Read More

7/26/2023 After struggling to find a place with reasonable rates & space, I finally found one, right on time, close to home! It helped so much that both associates were attentive to my needs & overall from the phone call to meeting in person, customer service was top notch. The nice lady was very thorough, polite, made sure I knew exactly what I was paying for. She definitely considered and meet all of my needs! This makes me scream with joy because she not only helped me with renting a storage unit but helped my life by helping provide a safe and secured space for my personal items that mean so much to my family. I'm 100% certain this place & employees topped every other place in the area for me. Thank you both, you're awesome!

The storage facility staff was super friendly and helpful. The checkin process was easy and quick. They suggested great helpers and communicated clearly and of... Read More

The storage facility staff was super friendly and helpful. The checkin process was easy and quick. They suggested great helpers and communicated clearly and often. They stayed on top of everything and operated a clean facility that was east to access. They even gave up bottled water when we were boiling from the unload! Love this place.

Extremely quick, affordable, professional. I rented my unit last night and this morning was getting a call for confirmation and welcoming from the unit’s offi... Read More

Extremely quick, affordable, professional. I rented my unit last night and this morning was getting a call for confirmation and welcoming from the unit’s office.

Kiara gave excellent customer service and helped me by answering all my questions. She called me as soon as I rented a unit online and walked me through the pro... Read More

Kiara gave excellent customer service and helped me by answering all my questions. She called me as soon as I rented a unit online and walked me through the process. The units are clean and secure! Very pleased.

I just recently rented a storage unit here. The staff are friendly and have great customer service! A bit pricey, but the storage units are nice and well kept. ... Read More

I just recently rented a storage unit here. The staff are friendly and have great customer service! A bit pricey, but the storage units are nice and well kept. 24/7 access. Locked gates. I'm happy nonetheless!

Great experience with finding the appropriate sized unit to store all our "stuff" during our selling/moving process. It was nice to have easy access to add to w... Read More

Great experience with finding the appropriate sized unit to store all our "stuff" during our selling/moving process. It was nice to have easy access to add to when needed and know that it was secure.

Excellent service. Women in front office were really friendly and helpful. Rented unit right away.

Kiara was super helpful in make sure I got the unit I needed. I like that they have on-site office staff. They're a little pricier that some other options in th... Read More

Kiara was super helpful in make sure I got the unit I needed. I like that they have on-site office staff. They're a little pricier that some other options in the area, but they actually have an office on-site and regular hours as well as 24/7 access and the property is securely gated unlike a lot of the other options.

The ladies in the office are friendly, knowledgeable, funny and mad my experience a real pleasurable one. The facility is clean and well maintained. Reasonable ... Read More

The ladies in the office are friendly, knowledgeable, funny and mad my experience a real pleasurable one. The facility is clean and well maintained. Reasonable pricing and friendly service. Thank you for everything!!!

I just rented a storage unit from here and the process was smooth and easy start to finish. Everyone in the office was welcoming and that was nice because cust... Read More

I just rented a storage unit from here and the process was smooth and easy start to finish. Everyone in the office was welcoming and that was nice because customer service is not what it use to be!! Definitely would recommend this place!! ?

I had a great experience renting a unit. The staff was very helpful with any questions or concerns that I had. They made sure to address everything that I neede... Read More

I had a great experience renting a unit. The staff was very helpful with any questions or concerns that I had. They made sure to address everything that I needed. I am glad that I decided to go here to rent a storage locker!

Great staff! They are very friendly and help with any issues or request within the facility. Also this facility has excellent units inside & outside!

It was a quick rental. The staff were great and took me out so I could determine size I needed. The question that most concerned me was this is a short term ren... Read More

It was a quick rental. The staff were great and took me out so I could determine size I needed. The question that most concerned me was this is a short term rental and another company had 3 month requirement.

I highly recommend this facility for anyone needing work or personal storage needs, short or long term. Kiara, Sara and Erin will always make you feel like fami... Read More

I highly recommend this facility for anyone needing work or personal storage needs, short or long term. Kiara, Sara and Erin will always make you feel like family here. I love everything, from their very friendly and professional personnel, to their very clean storage units and sense of family in there. If you need storage space look no further!!!

Honestly THE best place for your storage unit needs. They are the absolute most amazing people that you will ever meet. So genuine, funny, and honestly the best... Read More

Honestly THE best place for your storage unit needs. They are the absolute most amazing people that you will ever meet. So genuine, funny, and honestly the best costumer service I’ve ever gotten anywhere. You will leave with a smile and knowing your belongings are safe and well taken care of, like they took care of you. If I could leave more then five stars I would!

Kiara is very good at her job. I was able to rent a 10x20 storage unit in less that 10 minutes. The place is very clean and secure.

Unbelievable easy and simple. Very straightforward and the staff was very pleasant. The site is very clean and the unit was in great shape.

The employees are so friendly and helpful in our time of need. This helps restore my faith in humanity. And the storage units are great too!! It’s an awesome ... Read More

The employees are so friendly and helpful in our time of need. This helps restore my faith in humanity. And the storage units are great too!! It’s an awesome facility.

Easy process to get a unit!! Manager is extremely friendly and very helpful. Highly recommend!!

I had a great experience from start to finish with this storage facility. From a clean and easily accessible unit to very friendly and professional personnel. I... Read More

I had a great experience from start to finish with this storage facility. From a clean and easily accessible unit to very friendly and professional personnel. I highly recommend this facility for anyone needing work or personal storage needs, short or long term. Prices were very competitive to other facilities in downtown areas.

The facility in Ephrata is well maintained. There is a gentleman "Andy" there that always has smile and a friendly greeting for the customers. He manages to k... Read More

The facility in Ephrata is well maintained. There is a gentleman "Andy" there that always has smile and a friendly greeting for the customers. He manages to keep the facility spotless.

This company is first rate! I am pleased with the location, the easy access to the units, and the quality of the units. But what I am most pleased with is the ... Read More

This company is first rate! I am pleased with the location, the easy access to the units, and the quality of the units. But what I am most pleased with is the friendliness and efficiency of the staff! They get an A+.

I've had a very pleasant experience so far. Very happy camper.

Great customer service. Had a stupid issue of not remembering my correct pin and they were super calm and sweet about it

The lady that helped me was exceptional! I had gone and seen many storage units that were full with a waiting list and no where as nice as these storage areas. ... Read More

The lady that helped me was exceptional! I had gone and seen many storage units that were full with a waiting list and no where as nice as these storage areas. I wanted a climate control unit. The temp is cool, the unit very clean, a cart is there to help you move your things into the unit and the process only takes about 15 minutes to sign up! I couldn’t find anything close to this and spent days looking!

Great experience, very helpful and polite. Highly recommend

The ladies at the front desk were very courteous, friendly and professional. The rental process went smoothly and all the information I needed was given in good... Read More

The ladies at the front desk were very courteous, friendly and professional. The rental process went smoothly and all the information I needed was given in good detail. I'm happy they had moving accessories there for purchase, especially mattress covers. I would highly recommend Kwik Store Self Storage!!

Very professional and made it easy to understand process of everything and nice clean units would recommend

Quick and easy rentals. Staff is friendly and knowledgeable. Will keep renting from them.

I signed up online and Sara was very quick to answer all my email questions and was very informative.

We recently rented a storage unit with Kwik Stor due to our out of state move to PA, and they've been wonderful. Very professional & friendly people. They were ... Read More

We recently rented a storage unit with Kwik Stor due to our out of state move to PA, and they've been wonderful. Very professional & friendly people. They were very helpful when we arrived, the price is great, everything went smoothly. The property is well kept, easy to get to, they keep up with the snow & ice for safety. The employees & manager are a good team of people, we appreciate that.

This review is completely unrelated to their usual services, however, I wanted to express how kind the staff in the office is. I was having a very bad day and h... Read More

This review is completely unrelated to their usual services, however, I wanted to express how kind the staff in the office is. I was having a very bad day and happened to lock my phone and keys in my car over at the car wash so my very anxious self had no choice but to figure out where to find help. I decided to walk over to this location and asked to use their phone. There were three people in the office, one of them being the owner, and they were all incredibly gracious and spoke so warm and kindly to me. They aloud me to not only use their phone but to continue to receive updates on their busy line until I knew when exactly help was on the way, both the owner and one of the employees also took time to walk over to my vehicle to see if their was anything else they could do to help while I waited inside with the kindest receptionist ( I cannot for the life of me remember her name but she was so personable and patient with me and while waiting for updates I was able to watch her work a little bit and she is very good at what she does). It’s so hard to find such kind people in this world anymore but there is nothing but extremely good people in this location and I’d recommend them to anyone looking for the services they offer. Thanks again to their team for taking the time out of their day to help?

This is a great place to store your things. Heather helped me with a storage unit and I felt like I was talking with family ? friendly helpful and clean! They ... Read More

This is a great place to store your things. Heather helped me with a storage unit and I felt like I was talking with family ? friendly helpful and clean! They have whatever you need to pack and store your precious items, from paper wrap, bubble wrap, tape, boxes and locks ? ? plus more. I highly recommend Kwik-Self-Storage! ??? Thank you again for all your help ?

This was a great storage facility to use. Clean, well lit, friendly and helpful employees. Always felt safe when I stopped at my unit.

I have been using Kwik-Stor for several years now and I highly recommend them. The facility is always clean and well maintained, the entire facility is secured ... Read More

I have been using Kwik-Stor for several years now and I highly recommend them. The facility is always clean and well maintained, the entire facility is secured by pass code required to open the gate, and there is access to a live person 24/7. But the feature that I personally think is the most important and truly a stand out in today's society is the staff in the on-site office. They are friendly people who are very competent in their jobs. They will work with you and help you in any way they can. They are truly a pleasure to work with. You cannot go wrong by trusting them and the facility to meet your storage needs!